MY SKILLS

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QUANTITATIVE REPORTING

A Valuable Skill

I believe in optimizing a business’ efficiencies in the areas of technology, employee sourcing, retention and training by utilizing quantitative measurables such as KPIs (key performance indicators), ROI (Return on Investment) in addition to market research. I have a profound understanding in logistics, which allow me to meet consumer demand, growth and delivery opportunities.

OPERATIONAL PROCESSES

Raising the Bar

The economic climate, social and technology changes, all influence the industry you support. An organization’s operational processes set into motion a responsive blue print to make sound decisions regarding resources, overhead and support. Developing the appropriate standards help to provide the very best customer experience as it defines the moment that showcases the skill and quality of your support environment.

PLANNING / SCHEDULING

Above and Beyond

Excellent planning and scheduling are imperative as they both ensure client deadlines are met under the highest quality standards. In turn, I have found that planning and scheduling also motivates teams to be enthusiastic contributors and stakeholders of the organization. This instills ownership and accountability with team members which are willing to go beyond the call-of-action because they understand their job role and enjoy their work atmosphere.